FREQUENTLY ASKED QUESTIONS

How do I reserve a site or cabin?

To make a reservation please call us on 03 5148 0291 in advance during our office hours of 8.30 AM and 6.30 PM.

We accept credit card payments over the phone for your convenience, for payment of a deposit to secure your site.

Who can reserve a site or cabin?

Anyone over the age of 18 is welcome to reserve a site. The managers reserve the right to cancel any bookings made by underage patrons.

How far in advance do I have to book for public holidays?

We recommend booking as soon as you can to avoid disappointment. Bookings can be made up to 12 months in advance.

What time is check in and check out?

The check in time for cabins and powered sites* is 2 PM, with check out being at 12 Noon.

All campers are welcome to spend the day in the park with no specific check in and check out times.

*Note the powered sites are typically available for an early check-in so please advise your time of arrival so this can be facilitated.

What are office hours?

Our office is open from 8.30 AM to 6.30 PM. We require all bookings to be checked-in at the office upon arrival, however if you are expected to arrive outside of these hours, we ask that you call ahead to advise your approximate time of arrival, for further directions to be given.

Can we reserve a waterfront site?

We currently work on a “first in best dressed” basis, meaning that we do not reserve specific sites for you. Upon your arrival you are welcome to choose a location that is vacant and suitable for your group at that time, along the 1km of river frontage and large open areas.

How large are the sites?

As the sites are “free range” this means that they can accommodate any size van, RV or tent. The site size will depend on the number of people staying. In saying this, sites that are spread out too far will be asked to rethink their layout. We always have our visitors at heart, respecting their personal space and asking that other visitors show the same consideration to their neighbours.

Is Paradise Valley Dog Friendly?

Yes at this stage we are still dog friendly,  however we take other people’s concerns and complaints seriously.

Our dog policy is that ALL dogs are to be on a leash at ALL times.

Yes this means your dog, however big or small or however well you believe your dog’s behaviour is.

It is unfair on other campers who do not share your passion for dogs who have to have them running through their camp.

It is also unfair on other campers who do the right thing with their dogs only to have other dogs running free often causing their dogs to be stirred up or wanting to run off and join in.

It is also your responsibility to pick up after your dog EVERY time.
Please do not let your children take your dog for a walk unless they are prepared and comfortable to pick up after your dog.
Please do not take your dog to and then tie up at the amenities block whilst you are inside, as there are too many unclaimed deposits left in this area.

We hope these latest requests are taken on board and we can continue to welcome dog lovers to Paradise Valley.

Your co-operation is very much appreciated.

Can I have a camp fire?

Camp fires are permitted when conditions allow. We do ask that you utilise existing fire pits before creating a new one. Fires are not to be left unattended and must be extinguished prior to going to bed and / or leaving your camp site. Firewood can be purchased from the office by the bag or trailer load.

How far away is the nearest town?

The campground is situated 20km away from Heyfield which offers an IGA Supermarket, locally owned fuel station, cafes, bakery, a pub, hardware and bank. There is an ATM located out the front of the supermarket and a secondary one at the Bendigo Bank.  There is also a post office box located out the front of the local Australia Post office. 30km in the opposite direction, Licola boasts a general store and picnic area, perfect for a day trip or stop off before adventuring out into the state forest.

Can I book a permanent site?

Paradise Valley does not have any permanent camp sites.